SharePoint On-Premise Consulting and Maintenance Support Services
Fiboo provides SharePoint On-Premise consulting for maintenance, health checks, performance optimization, SLA-based support, and SQL and Windows Server operations. Manage your platform with confidence.
What Does SharePoint On-Premise Consulting Mean?
SharePoint On-Premise environments do not remain healthy with initial setup alone. Over time, growing data volume, user load, update requirements, security exposure, and changes in connected systems directly affect platform performance and continuity. That is why organizations need more than a team that merely “provides support”; they need a consulting partner that understands the architecture, anticipates risks, and manages live-system responsibility professionally.
At Fiboo, we provide SharePoint On-Premise consulting as a unified service covering maintenance, support, health checks, performance optimization, security, patch management, and end-user support processes.
What Areas Do We Support?
- SharePoint maintenance and support: End-to-end platform care for continuity, stability, and security
- Live system consulting: Technical guidance across existing farm topology, web applications, service applications, and site collections
- Connected system support: Maintenance and improvements for Office Online Server, Workflow Manager 2013, ADFS, MIM Sync Service, and related products
- User and software support: Analysis and remediation guidance for Web Parts, Solutions, workflows, and usage-related issues
- Infrastructure and database consulting: Coordinated support across Windows Server, SQL Server, virtualization, and backup operations
Maintenance and Support Scope
The core principle behind our consulting service is clear: improve the platform without breaking current operations, using a controlled and reportable delivery model. Any change is assessed, tested, and never applied directly to production without the institution’s knowledge.
- Compatibility updates for newer browser versions
- Impact analysis of OS, database, and application server patches on SharePoint
- Resolution of performance issues caused by operational load
- Documentation and status reporting when required
- Recommendations for hardware and infrastructure-related issues
Health Checks and Best Practice Audits
The first step in a proper maintenance cycle is a detailed health assessment of the existing SharePoint environment. This analysis identifies hidden risks early and creates a clear roadmap for a more stable, performant, and error-free platform.
The health check covers:
- Configuration and farm setup
- Databases and database health
- Hardware requirements and capacity fit
- Maintenance procedures
- Monitoring and logging structure
- Service applications
- SharePoint software boundaries and limits
- Site collection health
- Updates and patch level
- Web applications
- ULS log monitoring and Event Viewer reviews
Cumulative Updates and Patch Management
Update management is one of the most critical parts of SharePoint consulting. Microsoft cumulative updates and security fixes should not be pushed directly into production. They must first be validated in a test environment, risks should be assessed, and only then should a controlled rollout plan be executed.
This approach prevents production outages caused by incorrect or incompatible patching while still allowing organizations to close security gaps without unnecessary delay.
SQL Server Maintenance and Performance Optimization
SQL Server sits at the core of every SharePoint deployment. Misconfiguration, missing maintenance, or database bottlenecks in this layer directly affect user experience.
- Analysis of SQL setup and configuration issues
- Tracking and applying relevant SQL updates
- Optimizing SharePoint database size based on Microsoft recommendations
- Routine maintenance, index, integrity, and error checks
- Creating and reviewing backup and maintenance plans
- Enabling high availability and disaster recovery scenarios when needed
Windows Server and Infrastructure Maintenance
A SharePoint farm is never just an application layer. The Windows Server operating system, virtualization platform, and server-level configurations all play a decisive role in overall stability.
- Tracking Windows Server updates and assessing their operational effects
- OS-level performance improvements and best practice configuration reviews
- Analysis of issues and optimization needs in Hyper-V and VMware environments
- Reviewing server-level maintenance and backup policies
- Early detection of infrastructure risks that may impact future continuity
SharePoint Server Maintenance and ULS Log Analysis
The goal of SharePoint Server maintenance is not only to close visible incidents, but to improve the technical quality of the platform by acting on critical and high-severity operational signals.
- Farm configuration reviews based on Microsoft best practices
- ULS (Unified Logging System) log analysis
- Resolution of critical and high-severity errors
- Verification of service applications and surrounding services
- Maintenance needs across Office Online Server, Workflow Manager, ADFS, and MIM Sync
- Technical design of backup and disaster recovery scenarios
Software Support, User Support, and Workflow Compatibility
Our consulting service is not limited to infrastructure. It can also cover issues in existing Web Parts and Solutions, day-to-day user problems, and compatibility reviews for workflows or applications developed internally by the client.
- Software support for defects in existing Web Parts and Solutions
- Compatibility analysis for workflows and custom applications
- First-line guidance for end-user operational issues
- Joint investigation and root-cause analysis for hard-to-reproduce issues
SLA and Priority Levels
In SharePoint support operations, speed matters, but so does clear expectation management. That is why our service levels are structured by incident criticality:
- P1: Critical incidents that completely stop the system. Intervention within 2 hours after 7x24 notification, target resolution within 8 hours.
- P2: Incidents that partially disrupt the system without stopping the entire organization. Intervention within 8 hours after 7x24 notification, target resolution within 24 hours.
- P3: Non-blocking issues. Intervention within 1 business day, target resolution within 3 days.
This structure helps institutions control operational risk while knowing clearly how each issue type will be handled.
Why Fiboo for Consulting?
- 7x24 mindset: A team that is reachable in critical moments, takes ownership, and acts quickly
- Production discipline: Controlled change management with no live rollout before validation
- End-to-end perspective: A consulting approach that addresses SharePoint, SQL, Windows Server, connected services, and the user layer together
- Reportable process: Work that remains visible, traceable, and shareable with stakeholders
- Technical confidence: Engineering-led service focused on long-term platform sustainability, not only incident closure
Get in Touch
Contact us to make your SharePoint On-Premise environment more secure, more stable, and more sustainable. Reach us through our contact page to shape the right maintenance, support, and consulting scope for your organization.